Captured SDI audio contains audible "clicking" sound or other audio distortions upon playback. | Ensure audio sample rate is set to 48 kHz. Lower sample rates (i.e. 32 kHz and 44 kHz) can sometimes cause audio distortion. |
Timestamps between Networked VGA Grid and an RTSP source are not synchronized. | Reconnect your RTSP source to reset desynchronized timestamps. Verify that you are using a local NTP server on your Networked VGA Grid as a time synchronization server for your RTSP source. See Configure synchronized time (NTP, PTP v1 and RDATE). |
Too much noise is present in the audio output. | Modify the Input Amplifier Volume parameter in the Audio menu. Start with setting it to 40% and reduce until the noise is no longer present. See for details on this setting. |
Image quality is poor or insufficient. | The following tips can help improve image quality: - Ensure the source resolution is used as the output or recorded resolution. Up-scaling and down-scaling can affect picture quality.
- Increase the Bitrate value and/or decrease the Limit frame rate value in the Encoding menu. See Configure encoding (custom local channels).
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Frames per second are lower than expected. | The following tips can help improve frames per second (fps): - Increase the Limit frame rate value and/or decrease the Bitrate value in the Encoding menu. See Configure encoding (HD Encoder channels).
- Reduce the number of actions happening simultaneously on the system (i.e. if streaming, recording, and copying files, consider waiting to copy files until after streaming and recording are complete).
- Enter a low negative value (i.e. -5) in the Frame Grabber's Vertical Shift field.
- Reduce the number of channels encoding data.
- Ensure the hardware-accelerated H.264 encoding preset is chosen for all channels.
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Stream won't play in my media player or browser. | Verify that the Stream Type matches with the media player used and that you have the correct url or SDP file for the player. See Stream content using HTTP or RTSP and Stream to a media player. If you still cannot see the stream, try disabling your local computer firewall. If the issue is still not resolved, contact Epiphan Support at support@epiphan.com. |
The stream interrupts or the image breaks up. | The following tips can help diagnose image problems: - Ensure the source resolution is used as the output or recorded resolution. Up-scaling and down-scaling can affect picture quality. Configure encoding (HD Encoder channels).
- Increase the Bitrate value and/or decrease the Limit frame rate value in the Encoding menu. See Configure encoding (HD Encoder channels).
- Check network settings including filters, routers and application settings. Packet loss can result in stream failure.
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Firmware upgrade fails. | Reboot the system and try again. If the problem persists, contact Epiphan support at support@epiphan.com. |