Video looks squished (VGA sources only)

The image is squeezed horizontally on the screen. This distortion occurs when there's a mismatch between the aspect ratio the Networked VGA Grid detects and the aspect ratio that is sent from the source signal. To compare the two signal values, you must know the aspect ratio that the source is sending.

1. Login to the Admin panel as admin. See Connect to the Admin panel.

3. From the Admin panel, click Info; the info window opens with a list of all configured channels.

4. Compare the aspect ratio from the source with the aspect ratio from the Networked VGA Grid info window. Confirm if there is a mismatch.
5. If there is a mismatch, go to the Encoding page for the channel and change the frame size to match the frame size that is sent from the source. See Configure encoding (custom local channels).
6. If the video is still squeezed horizontally on the screen, follow the steps below.

7. From the HD Encoder Admin panel, click Frame Grabber from the Configuration menu; the Frame Grabber Adjustments page opens.

8. Scroll to the Aspect ratio setting.
9. Select Wide mode from the drop-down menu, when the source is wider than what is being displayed in the preview or Live View.
10. Click Apply. To view the output, add the source to a channel and click the View link from the Info page.