Overcome lost passwords
If you have lost the password for the operator or viewer account, you can log in to the Admin panel and reset the password using the procedure described in Set or change user passwords.
If you have lost the admin password and you have remote support enabled on the system, you can contact Epiphan support to request a remote password change. See Support. If remote support is disabled, you will need to return the system to Epiphan for password recovery. Contact Epiphan support to discuss this option.
If you have lost the admin password for the VGA Grid HD Encoder you will need to reset the system to factory defaults, which resets to the default blank admin password. See Perform factory reset.