Firmware upgrade
Epiphan will from time-to-time issue an updated firmware revision to bring new features to your Networked VGA Grid. To take advantage of these new features, you will need to install the new firmware on the
This section covers the following topics:
Your VGA Grid HD Encoders may also have available firmware updates. Be sure to repeat these steps using the Admin panel for each encoder.
Check for firmware updates
When you register your product with Epiphan you are given a choice to be notified by email of firmware updates for your
If your Networked VGA Grid has internet access, you can check for updates directly by following the procedure below.
The system will also automatically check for firmware updates if the Maintenance page option Enable connection to maintenance server is checked.
This is the preferred method of checking for firmware updates. The built-in firmware update mechanism checks for updates that match your specific product and hardware revision.
To check for new firmware:
- Login to the Admin panel as admin. See Connect to the Admin panel.
- Select the Firmware Upgrade link in the Configuration menu; the firmware upgrade page opens.
- Click the check for updates link next to your current firmware version; the system connects to Epiphan servers to look for updates.
- If an update is found a red box appears in the top left side of the Admin panel with a link to download and install the firmware.
- Follow the steps below to download and install the firmware.
Install firmware
When you’ve received a new firmware file from Epiphan’s support team, schedule a time where you can update the firmware without negatively impacting viewers or file recordings.
It is good practice to take a backup of your current configuration before applying a firmware update. In the rare case that you wish to downgrade the firmware, you will be able to apply this configuration backup and restore your previous state. See Create a configuration preset.
There are two ways to install new firmware: from the download link via the Admin panel, or from a file provided by Epiphan.
Installing new firmware takes a few minutes. Broadcasting and recording is not available until the upgrade is complete.
Install firmware directly from the Admin panel:
If your Networked VGA Grid has internet access, the easiest method of installing new firmware is to use the download link provided when you check for new firmware.
To download new firmware directly:
- Login to the Admin panel as admin. See Connect to the Admin panel.
- Save a copy of the current
- Select the Firmware Upgrade link in the Configuration menu; the firmware upgrade page opens.
- Click the check for updates link next to your current firmware version; the system connects to Epiphan servers to look for updates.
- Click download from the red box that appears at the top left of the Admin panel; the firmware is downloaded and immediately starts to install and the firmware update box changes to have a cancel button.
Do not interrupt power to the
- When the firmware update is complete, the message lets you know it is going to reboot.
- Wait for the system to restart. Depending on the upgrade, a disk rebuild may be required, causing the restart process to take much longer than usual.
- Connect to the Admin panel using your preferred connection mechanism. See Connect to the Admin panel.
- Login as admin.
- Select the Firmware Upgrade link in the Configuration menu; the firmware upgrade page opens.
- Verify that the firmware version is the expected new version.
Although unexpected, it is possible the firmware update fails. In this case, collect system information such as device serial number and, if known, the previous firmware version along with the new firmware version and contact info@epiphan.com
Install firmware from a file
Before getting started, ensure you have the firmware file accessible from your admin computer.
To install new firmware from a file:
- Login to the Admin panel as admin. See Connect to the Admin panel.
- Save a copy of the current
- Select the Firmware Upgrade link in the Configuration menu; the firmware upgrade page opens.
- Note the current firmware version listed.
- Click the Choose File button next to Select firmware upgrade file; a file selection box opens.
- Select the firmware upgrade file from your local computer.
- Click Apply; the file is uploaded. The system unpacks and verifies the file. If the file is valid, the upgrade begins.
Do not interrupt power to the
- Wait for the system to restart.
- Connect to the Admin panel using your preferred connection mechanism. See Connect to the Admin panel.
- Login as admin.
- Select the Firmware Upgrade link in the Configuration menu; the firmware upgrade page opens.
- Verify that the firmware version is the expected new version.
Although unexpected, it is possible the firmware update fails. In this case, collect system information such as device serial number and, if known, the previous firmware version along with the new firmware version and contact info@epiphan.com
