All Epiphan Systems Inc. products are provided with a 100% repair or replacement warranty for 12 months from the date of shipment. Full warranty terms and conditions can be found here. If you purchased your product from an authorized Epiphan channel partner, please contact your place of purchase directly.
Warranty Return Policy – RMA
If we determine a product is defective and it is still under warranty, we will issue a Return Merchandise Authorization (RMA) number. We will only accept returns that we have an Epiphan issued RMA number for the product in question.
The RMA request form can be found here. Please ensure that the Epiphan issued RMA number is clearly marked on the outside of your return package. Package the product carefully. Use bubble wrap and a strong cardboard box. Do not use loose Styrofoam packaging (e.g. Styrofoam peanuts), as this can damage electronics. Include the product and power supply (if applicable). Epiphans warranty terms are such that RMA Products covered under warranty will be repaired and if in the opinion of Epiphan, the RMA product cannot be repaired, it will be replaced.
The customer is responsible for shipping costs of product(s) returned to Epiphan. Customers are advised to insure products being returned as they are responsible for any damage or loss during shipping. Epiphan will ship the replacement or repaired warranty product to the customer, at Epiphan’s expense.