Careers

Epiphan Video is always interested in exceptional talent that can enhance our sales, products and customer service. In return, we provide the opportunity to develop leading edge technology in an entrepreneurial work environment that fosters creativity and collaboration. If one of our current job openings looks like a great career fit, we would love to hear from you! Please e-mail your resume to careers@epiphan.com.

Epiphan Video is committed to excellence in serving all customers including people with disabilities. Details

Technical Support and Customer Service Representative – Ottawa ON, Canada

Epiphan Video (www.epiphan.com) is a small, nimble company creating AV products for video capture and streaming. We provide the opportunity to develop leading edge technology in an entrepreneurial work environment that fosters creativity and collaboration. It’s a fun and interesting place to work with lots of projects and plenty to learn.

As part of Epiphan’s technical support team, you will need to quickly become an expert on our entire product line as well as third party software, hardware and video technologies that are often used along with our products. You will then need to be able to assist our customers, business partners, and sales team with any technical support inquiries they may have. You’ll also have the opportunity to contribute to our video production team by operating equipment and services related to their productions.

Key responsibilities
  • Assist customers with any technical support issue related to our products and services
  • Answer pre-sales inquiries regarding product uses and capabilities
  • Research, test, and resolve unique technical issues related to Epiphan equipment in conjunction with 3rd party software or hardware
  • Lab testing of new software and hardware
  • Provide technical training to our sales team, customers, and business partners
  • Assisting with video production including audio, video, lighting, and networking setup, as well as live streaming and recording of video (training will be provided)
  • Work with Development and R&D team members to identify and provide reliable solutions to customer queries
Experience & qualifications
  • Technology or video related degree or diploma, or equivalent work experience
  • 2+ years of experience in a Technical Customer Support or Video Production role
  • Excellent English language verbal and written communication skills is mandatory
  • Demonstrated ability working with computing hardware & software
  • Excellent troubleshooting and problem resolution skills
  • Positive attitude and patience when dealing with customers who have varying levels of technical ability
  • Experience working with video encoding/streaming, networking, and professional AV products is a strong asset
  • Demonstrated ability to work both independently within a fast-paced work environment involving frequent interaction with many other groups/departments
  • A strong interest to achieve a deep understanding of our products and technologies as well as their practical applications in real-world environments
To apply:

Please forward applications via email to careers@epiphan.com. Include a cover letter and resume. In the e-mail subject line, please indicate the position title Tech Support & CS REP. We thank all applicants for their interest, but we will only be able to contact individuals being invited for an interview. No agencies please.

Senior Quality Assurance Engineer – Ottawa ON, Canada

Epiphan Video (www.epiphan.com) is a small, nimble company creating AV products for video capture and streaming. We provide the opportunity to develop leading edge technology in an entrepreneurial work environment that fosters creativity and collaboration. It’s a fun and interesting place to work with lots of projects and plenty to learn.

Based in our Kanata offices, we are looking for a hands-on Senior Quality Assurance Engineer. As a member of the team, responsibilities will cover a broad range and include participating in team management and mentoring, test development (manual and automated) and execution, identification and investigation of issues, and advancing QA process. A team player, you must be able to communicate well, manage multiple projects, proactively solve problems, and deliver against tight-deadlines in a fast paced environment.

Key responsibilities
  • Quickly acquire a solid understanding of Epiphan’s products and features
  • Assist the Director of Quality in day to day QA operations, team development and mentoring
  • Participate in Quality Assurance test development (automation and manual) and the execution of test
  • Participation in the development of test plans, procedures, tools and reporting
  • Continuously look for opportunities to implement and improve on test process
  • Other duties and projects as may be required
Experience & qualifications
  • This is a senior level position – the preferred candidate will have 10+ years experience in Quality Assurance
  • BSc degree OR a 3 year+ technology related diploma in Computer Science, Software / Hardware / Electrical Engineering or other Information Technology related field
  • Advanced working knowledge of QA methodology, processes and best practices
  • Solid knowledge of networking, UNIX, multimedia, computing hardware and basic OS architecture
  • Strong hands-on coding experience in Python, C, and Shell Script
  • Knowlegable in Amazon Web Services (AWS) or other Cloud / Big Data offerrings is an asset
  • Strong English language verbal and written communication skills
  • Currently living in the Ottawa area or planning to relocate to Ottawa, you must have existing authorization to live & work in Canada
To apply:

Please forward applications via email to careers@epiphan.com. Include a cover letter and resume. In the e-mail subject line, please indicate the position title Senior Quality Assurance Engineer. We thank all applicants for their interest, but we will only be able to contact individuals being invited for an interview. No agencies please.

Senior Cloud Software Developer – Ottawa ON, Canada

Epiphan Video (www.epiphan.com) is a small, nimble company creating AV products for video capture and streaming. We provide the opportunity to develop leading edge technology in an entrepreneurial work environment that fosters creativity and collaboration. It’s a fun and interesting place to work with lots of projects and plenty to learn.

Based in our Kanata offices, we are looking for Senior Cloud Software Developers to work as part of our agile development teams. You will be involved in development and operations of multifunctional multimedia hybrid-SaaS systems used by our customers located around the world. A team player, you must be able to work independently juggling multiple projects, proactively solve problems and, deliver great product against tight-deadlines. If you are interested in being part of a team building unique and leading edge products, we would love to hear from you!

Key responsibilities
  • Quickly acquire a solid understanding of Epiphan’s products and features
  • Designing, implementing and testing features for existing and new products
  • Maintaining released version of the products
  • Working with the QA team to fix bugs and other usability issues
  • Continuously look for opportunities to implement and improve coding
  • Other duties and projects as may be needed
Experience & qualifications
  • B.Sc., or equivalent education & work experience, in a Multimedia, Computer Science or Software Engineering related field
  • 7+ years related experience
  • Advanced knowledge of modern cloud platform, architectures and components such as: AWS (EC3, S3, IAM), Kubernetes
  • Advanced programming skills with application languages such as Golang and, preferably, C/C++
  • Strong programming skills with scripting languages such as Linux shell and Python
  • Experience analyzing and solving interoperability issues with third-party cloud services/APIs (e.g. Google, Facebook, Stripe, Twitch, AWS)
  • Experience working in DevOps environment
  • Excellent English language verbal and written communication skills
  • Ideally already Ottawa area based, you must have government authorization to live & work in Canada
To apply:

Please forward applications via email to careers@epiphan.com. Include a cover letter and resume. In the e-mail subject line, please indicate the position title Senior Cloud Software Developer. We thank all applicants for their interest, but we will only be able to contact individuals being invited for an interview. No agencies please.

Product Manager – Ottawa ON, Canada

Epiphan Video (www.epiphan.com) is a small, nimble company creating AV products for video capture and streaming. We provide the opportunity to develop leading edge technology in an entrepreneurial work environment that fosters creativity and collaboration. It’s a fun and interesting place to work with lots of projects and plenty to learn.

We are looking for a Product Manager to help us bring more products to market quickly and aid us in expanding beyond current product lines. As Product Manager you will report directly to the VP of Marketing and be responsible for all aspects of products through their life cycle from inception to discontinuation.

You will translate market knowledge and trends into a product roadmap and detailed requirements. Daily interaction with design, verification, operations, applications, support, and sales will be key to ensuring smooth delivery of the product roadmap.

The video streaming market is expanding and changing rapidly. Staying in touch with these changes will be essential and you’ll be interacting routinely with both channel partners and end customers to ensure a detailed understanding of their evolving use cases and product needs.

You will also work with other members of the marketing team to direct a wide range of product related tasks including competitive analysis, product messaging, product collateral generation and sales/customer training.

Experience & qualifications
  • 3+ years’ technology industry product management experience
  • Bachelor degree in Engineering, Computer Science or equivalent
  • Technical background preferably with a mix of hardware and software products
  • Experience with SaaS products is strongly desired
  • Experience developing and maintaining product roadmaps and requirements
  • Demonstrated experience working with end customers to resolve technical and business issues
  • Very strong English language verbal, written and presentation skills
  • Strong leadership and collaboration skills
  • Quick, independent learner with demonstrated business acumen
  • No restrictions on your ability to occasionally travel internationally as may be required to meet with channel partners, end customers and attend industry trade show
  • You must have existing authorization to live and work in Canada
To apply:

Please forward applications via email to careers@epiphan.com. Include a cover letter and resume. In the e-mail subject line, please indicate the position title Product Manager. We thank all applicants for their interest, but we will only be able to contact individuals being invited for an interview. No agencies please.

Marketing Writer – Ottawa ON, Canada / Palo Alto CA, United States

Epiphan Video (www.epiphan.com) is a small, nimble company creating AV products for video capture and streaming. We provide the opportunity to develop leading edge technology in an entrepreneurial work environment that fosters creativity and collaboration. It’s a fun and interesting place to work with lots of projects and plenty to learn.

Based in our Kanata or Palo Alto office, we are looking for a Marketing Writer to join our Marketing group. The ideal candidate has a good balance of skills that allow them to write captivating marketing messaging with a strong technical foundation. Our customers expect thoroughly researched content directed specifically towards their use case. We want to exhibit empathy for our customers’ pain points, and provide messaging that directly correlates with solutions to their needs.

Key responsibilities
  • Contribute written content in the form of website copy, blog articles, social media posts and interactions, success stories, technical solutions, white-papers, press releases, html emails, and more
  • Generate ideas for content that will resonate with potential customers and succeed in driving traffic to our digital marketing efforts
  • Write and structure content uniquely optimized for web, mobile and social platforms
  • Research our common use cases and develop marketing documents that support comprehensive B2B solutions
  • Work with our Engineering team to fully grasp technical aspects of our products
  • Develop marketing materials specific to our channel partners, adapting to their style and customer base
  • Consider SEO goals for all written content with a willingness to adapt for optimized results
Experience & qualifications
  • Bachelor’s degree in Communications, English or a scientific or engineering field or equivalent
  • 3+ years’ experience in marketing and communications or technical writing role
  • In depth portfolio of writing and editorial work, demonstrating a mastery of the English language and the ability to simplify complex topics
  • Excellent verbal and written English communication skills, being able to simplify complex ideas into clear, friendly marketing content
  • Strong organizational and time-management skills with a willingness to adapt quickly to unforeseen, time-sensitive projects
  • Experience in writing for a range of marketing content, demonstrating how to deliver a consistent message through different platforms
  • Tech savvy and curious about new technologies
  • Ability to empathize with our customers in order to tell their stories in compelling fashion
To apply:

Please forward applications via email to careers@epiphan.com. Include a cover letter and resume. In the e-mail subject line, please indicate the position title Marketing Writer. We thank all applicants for their interest, but we will only be able to contact individuals being invited for an interview. No agencies please.

Senior Linux Multimedia Developers – Ottawa ON, Canada

Epiphan Video (www.epiphan.com) is a small, nimble company creating AV products for video capture and streaming. We provide the opportunity to develop leading edge technology in an entrepreneurial work environment that fosters creativity and collaboration. It’s a fun and interesting place to work with lots of projects and plenty to learn.

Based in our Kanata offices, we are looking for Senior Linux Multimedia Developers to work as part of our agile development teams. You will be involved in development of software and firmware for multifunctional live streaming appliances and SaaS systems used by our customers located around the world. A team player, you must be able to work independently juggling multiple projects, proactively solve problems and, deliver great product against tight-deadlines. If you are interested in being part of a team building unique and leading edge products, we would love to hear from you!

Key responsibilities
  • Quickly acquire a solid understanding of Epiphan’s products and features
  • Designing, implementing and testing features for existing and new products
  • Maintaining released version of the products
  • Working with the QA team to fix bugs and other usability issues
  • Continuously look for opportunities to implement and improve coding
  • Other duties and projects as may be needed
Experience & qualifications
  • B.Sc., or equivalent education & work experience, in a Multimedia, Computer Science or Software Engineering related field
  • 7+ years related experience
  • Advanced knowledge of modern multimedia technologies, including streaming protocols (RTP, RTMP, HLS, MPEG-DASH, etc.), recording file formats (MP4, AVI, MPEG-TS, etc.)
  • Demonstrated advanced experience working with modern audio (AAC) and video (H.264/AVC, HEVC) codecs
  • Strong hands-on experience working with FFmpeg library or similar media processing frameworks
  • Experience analyzing and solving interoperability issues with third-party multimedia infrastructure components (media encoders, media players, and transcoders)
  • Demonstrated experience developing applications for Linux operation system
  • Solid experience programming in C/C++
  • Advanced programming skills working scripting languages such as Linux shell, PHP & Python
  • Hands-on experience working with collaboration systems, including issue trackers and versioning control system
  • Excellent English language verbal and written communication skills
  • Ideally already Ottawa area based, you must have government authorization to live & work in Canada
To apply:

Please forward applications via email to careers@epiphan.com. Include a cover letter and resume. In the e-mail subject line, please indicate the position title Sr. Linux Multimedia Developer. We thank all applicants for their interest, but we will only be able to contact individuals being invited for an interview. No agencies please.

Senior Marketing Manager – Palo Alto CA, United States

You will join us as Senior Marketing Manager at our office in Palo Alto, where you will spearhead the Epiphan Marketing department and make an impact on the accelerated global adoption of Epiphan’s leading edge product offerings across the $100B AV industry. Reporting to the President and Senior Vice President of Business Development, you will be working alongside a talented and passionate team, in a collegial and intellectually stimulating environment in our offices located in the heart of the Silicon Valley. We value your critical thinking, top notch communication and presentation skills, and passion about promoting Epiphan’s products globally. As a Senior Marketing Manager with Epiphan you will enjoy unlimited opportunities for growth!

Key responsibilities
  • Building creative marketing channels that increase awareness and reputation of Epiphan’s live video production tools, such as Epiphan’s Pearl, AV.io HD, DVI2USB 3.0, and LUMiO line of products
  • Responsibilities include outlining marketing plans, establishing and tracking marketing budget, and reporting to senior management
  • Driving and supporting vendor co-innovative programs, defining milestones, aligning technical meetings
  • Developing tracking and testing procedures to evaluate the results of marketing strategies and programs
  • Researching the competitive landscape and staying current on advertising with competitors
  • Track, analyze, and communicate key retention metrics to senior leadership, as well as leveraging these customer analytics to identify drivers of retention and loyalty
Experience & qualifications

This is a senior level opportunity that requires the following:

  • Master’s degree in Business Administration with a concentration in Management Information Systems
  • 3 years of job experience with Jumplead, SEMrush, web design/HTML, Amazon Marketing Services, hardware h.264 encoding technology, and 3 years of experience in Epiphan’s Pearl, AV.io, DVI2USB 3.0, and LUMiO line of products
Alternatively, Employer will accept
  • Bachelor’s degree in Business Administration with a concentration in Management Information Systems and at least 5 years of progressively responsible job experience in the field of marketing and e-business
  • 5 years of experience must include at least 3 years of job experience with with Jumplead, SEMrush, web design/HTML, Amazon Marketing Services, hardware h.264 encoding technology and Epiphan’s Pearl, AV.io, DVI2USB 3.0, and LUMiO line of products
To apply:

Please forward applications via email to careers@epiphan.com. Include a cover letter and resume. In the e-mail subject line, please indicate the position title Senior Marketing Manager. We thank all applicants for their interest, but we will only be able to contact individuals being invited for an interview. No agencies please.