Freeman AV raises the bar for live event production

How the world’s leading live event production company helped Epiphan take their video capture hardware product to the next level

Freeman is the world’s leading brand experience company. They specialize in designing, planning and delivering the world’s biggest exhibitions, shows, and conferences. The company is currently handling the logistics, digital solutions and event technology for over 1000 major events every year.

Customers turn to Freeman when they need an innovative and strong event, where everything just works. Freeman is proud to bring the most amazing and edge-cutting event experiences, all while being more reliable than the competition. Freeman stays at the forefront of their industry by constantly trying to improve all aspects of live event production, especially the reliability of the AV equipment they use.

IAEE 2016 EXPO FREEMAN
Siebel by Freeman

Images courtesy of Freeman

Freeman AV is the division of the company that specifically handles all audio visual aspects of the show. In their Dallas warehouse alone, they handle the logistics for as many as 7 events per week. Sometimes they only have a day to unpack equipment from one show and load it on to another truck and send it to another show.

“During the busiest times, we’ll have anywhere from a dozen to 18 trucks with gear a day, coming in and going out.”

Larry Owens, System Rack Builder at Freeman AV

This equipment has to robust enough to handle this amount of transportation. Moreover, it has to work reliably at every event, since at a live show you only have one shot to get it right. From shipping, to set up, to the actual show floor operations, there are countless points of failure. Freeman works hard to minimize these as much as possible. Whenever Freeman AV is looking for new equipment to fit their needs — they are looking for reliability and robustness.

A game changer in customer offering

A few years back, Freeman AV was looking for a reliable solution for video capture and recording. They found Epiphan’s Pearl to be a great fit, but they felt that a few tweaks could make it absolutely perfect for them.

Industry-driven improvement suggestions made by Freeman AV

For increased robustness and portability:

  • Replace the spinning hard drive disc with an SSD
  • Change form factor to fit in a 2RU rackmount
  • Firmware changes to allow for portable configuration presets

For increased reliability:

  • Built-in redundancy for recording backup

They gave their feedback to Epiphan, and out of those conversations came the idea of the Pearl Rackmount Twin. These suggestions emerged from years of non-stop experience using professional AV gear. Epiphan knew that these improvements would help take Pearl to the next level of Pro AV hardware and go on to exceed future customers’ expectations. The final result not only satisfied Freeman, but many other clients began showing interest in Pearl Rackmount Twin very soon after Epiphan made it available to the public.

“Epiphan Pearl has been a game-changer in our customer offering.”

Glenn Fraser, Video Engineering Specialist at Freeman

Freeman AV chooses Pearl
Freeman AV chooses Pearl

The evolution of live event production continues with informed customers asking for the latest live video innovations. Freeman works hard to stay ahead of the curve. Epiphan has been working to meet the needs of customers as well, leading up to the newest member of the Pearl family – Pearl Mini.

Epiphan video is proud to be working together with industry leaders like Freeman on creating products that are trusted in the field.