Warranty and Return Policy

All Epiphan products are covered by our warranty and return policy that includes a 100% repair or replacement warranty for 12 months from the date of shipment. Full warranty terms and conditions can be found in section 8 of The Terms and Conditions of Quotation or Sale agreement.

If you purchased your product from an authorized Epiphan partner, please contact the partner directly.

Warranty Return Policy – RMA

If we determine a product is defective and it is still under warranty, we will issue a Return Merchandise Authorization (RMA) number. We will only accept returns that we have an Epiphan issued RMA number for the product in question. The RMA request form can be found here.

Please ensure that the Epiphan issued RMA number is clearly marked on the outside of your return package. Package the product carefully. Use bubble wrap and a h3 cardboard box. Do not use loose Styrofoam packaging (e.g. Styrofoam peanuts), as this can damage electronics. Include the product and power supply (if applicable).

Epiphan’s warranty terms are such that RMA Products covered under warranty will be repaired and if in the opinion of Epiphan, the RMA product cannot be repaired, it will be replaced.

Shipping Terms

The customer is responsible for shipping costs of product(s) returned to Epiphan. Customers are advised to insure products being returned as they are responsible for any damage or loss during shipping.

Epiphan will ship the replacement or repaired warranty product to the customer, at Epiphan’s expense.

30 Day Return Policy

End-user Customers (“Customers”) who buy directly from Epiphan and purchase the following products: AV.io 4K, AV.io HD, AV.io SDI, DVI2USB 3.0, SDI2USB 3.0, DVI2PCIe Duo, DVI2PCIe, and KVM2USB, can return them to Epiphan up to 30 days from the date of delivery, for a refund of the product purchase price (excluding shipping charges, less restocking fees as noted below).

Customers must obtain a Return Merchant Authorization (RMA) number, which must be clearly marked on the outside of the return package; all returns must be in the original packaging and include all items. Returns under the 30 day return policy will incur a 15% restocking fee (unless prohibited by law).

All other Epiphan products that are not mentioned herein are excluded from the 30 day return policy.

If you purchased your product from an authorized Epiphan partner, please contact the partner directly.