Join Team Epiphan

As a Business Development Representative (BDR) at Epiphan, you will identify, engage, and qualify potential customers for our AV hardware and cloud solutions. You will connect with higher education institutions, enterprise AV teams, live event service providers, government organizations, and channel sales partners to uncover new opportunities. Through outbound prospecting and inbound marketing efforts, you will ensure a steady pipeline of qualified leads to drive sales growth.

Note: This position is open to candidates currently located in North or South America.

Key responsibilities

Outbound Prospecting & Lead Generation

• Target end customers, including universities, corporations, government agencies, and production companies.
• Identify key decision-makers such as AV/IT managers, system administrators, and procurement teams.
• Engage prospects through email, phone, LinkedIn, and other prospecting tools like HubSpot and Apollo.

Inbound Lead Qualification

• Follow up on leads from marketing campaigns, tradeshows, and website inquiries.
• Conduct initial discovery calls to assess customer needs.
• Qualify leads based on budget, authority, need, and timeline (BANT) before passing them to an Account Executive.

Sales & Channel Collaboration

• Work with direct sales teams to ensure a smooth handoff of qualified leads.
• Coordinate with channel partners (distributors, system integrators) to route leads based on geography or vertical.
• Maintain detailed lead tracking in HubSpot.

KPIs & Success Metrics

• Number of qualified meetings booked for Account Executives.
• Conversion rate from MQL (Marketing Qualified Lead) to SQL (Sales Qualified Lead).
• Pipeline contribution and lead progression to closed deals.

Qualifications

• 2+ years of experience in B2B sales, lead generation, or AV hardware sales.
• Proficiency with HubSpot, Apollo, and similar prospecting tools.
• Strong verbal and written English communication skills, and ability to handle objections effectively.
• Experience leveraging AI tools to improve efficiency in your work.

Compensation

• Base salary: $65,000–$75,000 USD
• Uncapped commission + accelerators
• OTE: $100,000–$115,000 USD (at 100% quota)
• 3-month ramp with guaranteed variable / draw

Note: Final offer depends on experience and location. We can pay in USD or local equivalent.

Benefits & perks

• Remote-first: work from anywhere in the Americas
• Flexible schedule, with at least 50% of working hours overlapping with Eastern or Pacific Time
• PTO + paid holidays (policy depends on country)
• Benefits/allowance (depends on country)
• Training, coaching, and clear growth path (BDR → AE/AM)
• Modern sales stack (CRM + sales engagement tools)

As a Business Development Representative (BDR) at Epiphan, you will identify, engage, and qualify potential customers for our AV hardware and cloud solutions. You will connect with higher education institutions, enterprise AV teams, live event service providers, government organizations, and channel sales partners to uncover new opportunities. Through outbound prospecting and inbound marketing efforts, you will ensure a steady pipeline of qualified leads to drive sales growth.

Note: This position is open to candidates currently located in UK or Europe

Key responsibilities

Outbound Prospecting & Lead Generation

• Target end customers, including universities, corporations, government agencies, and production companies.
• Identify key decision-makers such as AV/IT managers, system administrators, and procurement teams.
• Engage prospects through email, phone, LinkedIn, and other prospecting tools like HubSpot and Apollo.

Inbound Lead Qualification

• Follow up on leads from marketing campaigns, tradeshows, and website inquiries.
• Conduct initial discovery calls to assess customer needs.
• Qualify leads based on budget, authority, need, and timeline (BANT) before passing them to an Account Executive.

Sales & Channel Collaboration

• Work with direct sales teams to ensure a smooth handoff of qualified leads.
• Coordinate with channel partners (distributors, system integrators) to route leads based on geography or vertical.
• Maintain detailed lead tracking in HubSpot.

KPIs & Success Metrics

• Number of qualified meetings booked for Account Executives.
• Conversion rate from MQL (Marketing Qualified Lead) to SQL (Sales Qualified Lead).
• Pipeline contribution and lead progression to closed deals.

Qualifications

• 2+ years of experience in B2B sales, lead generation, or AV hardware sales.
• Proficiency with HubSpot, Apollo, and similar prospecting tools.
• Strong verbal and written English communication skills, and ability to handle objections effectively.
• Experience leveraging AI tools to improve efficiency in your work.

Compensation

• Base salary: $65,000–$75,000 USD
• Uncapped commission + accelerators
• OTE: $100,000–$115,000 USD (at 100% quota)
• 3-month ramp with guaranteed variable / draw

Note: Final offer depends on experience and location. We can pay in USD or local equivalent.

Benefits & perks

• Remote-first: work from anywhere in the UK or Europe
• Flexible schedule, with at least 25% of working hours overlapping with Eastern Time
• PTO + paid holidays (policy depends on country)
• Benefits/allowance (depends on country)
• Training, coaching, and clear growth path (BDR → AE/AM)
• Modern sales stack (CRM + sales engagement tools)

We are seeking an experienced Senior Software Developer to join our engineering team. You will develop and maintain firmware for Epiphan Pearl professional video capture and streaming devices, including Pearl-2, Pearl Mini, Pearl Nexus, Pearl Nano, Pearl Flex, and virtualized solutions. This is a Senior-level technical position requiring expertise across embedded systems, web development, and multimedia processing.

Note: This position is based in Ottawa, ON, Canada, and requires working from the office.

Key responsibilities:

• Develop REST API endpoints and web interfaces
• Build video processing pipelines for capture, encoding, and streaming
• Create touchscreen user interfaces using Qt/QML
• Maintain and improve the firmware build system
• Debug hardware integration issues
• Optimize performance for real-time video processing
• Write automated tests and participate in code reviews
• Support multiple product variants from a shared codebase

Experience and qualifications

Must have:

• Bachelor’s degree in Computer Science or related field
• 5+ years of software development experience
• 3+ years embedded Linux development experience, including cross-compilation, device drivers, and root filesystem customization
• Experience debugging on physical hardware devices
• Strong proficiency in C/C++ for system-level and multimedia development.
• Hands-on experience with shell scripting for build automation.
• Experience with the Qt framework, including QtQuick and QML for GUI development.
• Understanding of RESTful API design, including creating and maintaining OpenAPI specifications.
• Proficiency with build systems such as CMake and Make, as well as RPM packaging and Docker-based build environments.
• Strong problem-solving skills in complex systems
• Ability to work with legacy codebases

Nice to have:

• 2+ years multimedia (video/audio) development experience
• Previous experience working on firmware or embedded products.
• Familiarity with video production equipment and related workflows.
• Hands-on experience with multiple hardware platforms, such as ARM, x86, or FPGA-based systems.
• Experience developing API and business logic in PHP.
• Experience with JavaScript/TypeScript, including frontend development using React.
• Knowledge of ARM and x86 hardware architectures.
• Experience with FPGA integration in embedded or video-oriented systems.
• Understanding of video and audio processing, including codecs (H.264, HEVC, AAC) and streaming protocols (RTMP, RTSP, SRT, NDI).
• Familiarity with CI/CD pipelines, such as Bitbucket Pipelines or similar tools.

We are looking for a Customer Success & Support Specialist to join our Customer Success team. This is a role suited to someone who already has hands-on experience supporting customers in a technical environment and is ready to take on more ownership, complexity, and customer-facing responsibility.

Keys to success in this role will be curiosity, patience, technical capability, and a natural ability to troubleshoot real-world problems with real customers.

Note: This position is based in Ottawa, ON, and requires working from the office.

Key responsibilities:

This role blends technical AV support with a customer success mindset. You will support customers directly while helping them adopt best practices and get long-term value from Epiphan products.

• Troubleshoot technical issues: Diagnose and resolve AV, streaming, and basic networking issues via phone, email, and chat. You’ll handle signal flow problems, configuration issues, and workflow questions, escalating complex cases when appropriate.
• Guide customers proactively: Beyond reactive support, you’ll take a consultative approach to help customers optimize their setups and workflows, based on how they actually use our products.
• Own customer outcomes within your scope: You’ll take responsibility for seeing issues through to resolution, coordinating internally when needed, and ensuring customers feel supported and informed.
• Use and improve our tools: Work daily in HubSpot, Jira, and internal systems. You’ll provide feedback on processes, documentation, and tooling to help the team scale more effectively.
• Share knowledge internally: Translate customer feedback and technical learnings into clear insights for sales, marketing, and product teams. Over time, you may contribute to support documentation, training content, or internal enablement materials.
• Occasional travel: Once you are fully ramped, you may have opportunities to support trade shows or industry events a few times per year.

What would make you a strong candidate:

• Customer-focused and calm under pressure: You understand that technical issues can be high-stakes for customers and you communicate clearly, patiently, and professionally.
• Technically capable: You have hands-on experience working with computers and a solid grasp of basic networking concepts. You don’t need to know everything, but you know how to troubleshoot logically.
• Confident but collaborative: You are comfortable making recommendations, asking clarifying questions, and pushing back respectfully when needed, while working closely with teammates.
• Accountable: You take ownership of your work and follow issues through, rather than treating support as ticket-by-ticket task execution.
• Growth-oriented: You actively look to deepen your technical knowledge and improve how you support customers, and you are open to feedback.

Must have:

• 2+ years of experience in a customer-facing technical support, customer success, or helpdesk role.
• Experience troubleshooting software, hardware, or networking-related issues.
• Comfortable learning new tools and systems (CRMs, ticketing platforms, collaboration tools).
• Strong verbal and written English communication skills.
• Attention to detail and strong organizational habits.

Nice to have:

• Degree or diploma in a technical or related field.
• Experience with AV equipment, cameras, or live streaming platforms (OBS, YouTube, Facebook, etc.).
• Familiarity with HubSpot, Jira, or similar support tools.
• Experience writing internal or customer-facing documentation.
• Exposure to cloud services, SaaS platforms, or device management tools.