Diagnostic tools
Diagnostic tools are available to help you troubleshoot your Pearl device setup and network connection. You can run them from the touch screen on Pearl Mini or using the Admin panel.
Available diagnostic tools:
- Connectivity status: Display the status of critical network connections and features like 802.1x, see Connectivity status results.
- Ping: Test if the Pearl device can reach a specified destination server on the network. Not all networks support ping.
- Trace route: Trace the route that packet traffic takes to get from Pearl device to a specified destination server on the network. Not all networks support traceroute.
- Bandwidth test: Display the available upload and download bandwidth speed in Mbps.
- Domain name resolution: Confirm that the domain name of the DNS server configured on Pearl device is resolvable.
- Probe: Check if a network port is open on the network side.
Using the Admin UI, diagnostic tools are accessed from the Configuration menu when you select Network. To learn how, see Run diagnostic tests using the Admin panel.
Using the touch screen, the diagnostic tools are accessed when you tap Settings > Network and select Connectivity Status. More diagnostic tools are found on the second page under Network Tools. To learn how, see Run diagnostic tests using the device screen.
The following table describes what the colored icons in the results indicate.
Diagnostic test result icons
| Icon | Description |
|---|---|
|
|
The diagnostic test result is okay. This can also mean that a specific feature is enabled on Pearl Mini. |
|
The feature or option is disabled on Pearl Mini. |
|
The diagnostic test result is not okay. An error was detected. |
Connectivity status results
The following table describes the Connectivity status diagnostics results shown on the
Connectivity status diagnostics results
| Diagnostic | Description |
|---|---|
|
Ethernet cable |
Check if an Ethernet cable is detected and connected to the LAN. |
| 802.1x |
Report the status of 802.1x negotiation and if the feature is disabled on Pearl Mini. Status results include: disabled, authenticated, in progress, and failed. |
| DNS |
Check if Pearl Mini can resolve host names with their associated IP address using the DNS server that is configured for Pearl Mini. For information about setting a DNS server IP address for Pearl Mini, see Configure a static IP address. |
|
Captive portal |
Check for connectivity issues caused by a Captive portal. An okay result can indicate several conditions:
|
| Internet | Check if Pearl Mini is connected to the Internet by sending a ping to IP address 8.8.8.8 on the Internet. |
| HTTP (port 80) | Check if traffic can be sent and received over the network using HTTP port 80. |
| HTTPS (port 443) | Check if traffic can be sent and received over the network using HTTPS port 443. |
| Support server | Check if the connection to the Epiphan support server is enabled and if enabled, confirm that Pearl Mini can establish communication with the server. A successful connection is required to use the Epiphan Edge remote login feature. |
| Epiphan Edge™ | Check if the Epiphan Edge remote management feature is disabled on Pearl Mini and if Pearl Mini can successfully connect to Epiphan Edge. |
| Public IP | Display the public IP address of this Pearl Mini. Knowing the public IP address is useful when configuring SRT on Pearl Mini, especially if Pearl Mini is behind a NAT on the network. An empty result means the IP address was not reported. |
When you run Connectivity status diagnostics using the Admin panel, additional networking information about Pearl Mini is displayed.
- MAC address
- IP address
- Network mask
- Default gateway
- DNS servers
- mDNS
