I have notified our developer about the firmware loading issue. Please leave your unit connected. I apologize for the continued inconvenience. We hope to have this resolved shortly
my webcaster is reconnected since 07h this morning
Developers have responded with the manual MAC address firmware update. Your device should be all set! We again sincerely apologize for the inconvenience and any delay
thank you for your professionalism
should I do the same procedure for my first device?
I will connect it for 17h
FOR THE FIRST WEBCASTER
Here is the n0 of series: WCX217061680
the MAC: 98-00-00-01-14-77
Oh is this one having a similar issue with updating?
yes, the same as for the first
Do you have network restrictions or a firewall on the network that could be preventing the unit from updating? We have not received any other comments regarding this firmware updating issue.
at the moment, I just launched the update written on the screen …
and … the same error screen.
the same problem as on my second x2.
I leave it plugged on the internet …
The unit has been updated.
I would recommend verifying your network to ensure it is not limiting access due to Network restrictions or firewall. No one else has reported this issue, which leads me to believe it could possibly be something on your network preventing the incorrect download/installation of the firmware
to date 08/09/18, I have a message “update available” again but impossible installation, exactly the same messages as the photos sent, my network works perfectly!
I guess I have to ignore the maj?
Can you elaborate what you mean by “impossible installation” and provide more information? Do you mean that you click on “Update Available” it downloads the firmware, you click on “restart and update” and nothing happens after the reboot?
if, the download works, it installs the update, and asks to restart the x2
after restarting, I have exactly the same error message as in the other posts sent a few weeks ago (look at the pictures I sent, it’s the same message
Are you referring to the android recovery?
Please place your device online so that we can address this issue for you. Please notify us once you have connected your device so that a developer can try and force the update.
at 17:18 local time (brussels) the webcaster is connected to the network:
can you please click with the mouse so that it leaves the android recovery menu and can ping our servers
I made a reboot of the system and I have the home screen
Your unit should be updated and functional. Please test. If the issue persists please email firstname.lastname@example.org
everything is in order for my first webcaster.
question: do I have to call you every time there is an update? …