Error #2000 streaming on twitch

#1

My Webcaster X2 keeps cutting out every 3-8 min and its has been affecting my stream on twitch. It will freeze and then start a new video right after. How do I avoid or fix this?

#2

Sorry to hear you are running into a problem here! Can you please perform a speedtest: https://www.google.com/search?q=speedtest Then make sure you set your upload bitrate to no more than 75% of the upload speed you get here. Ideally keeping it to 50% just to be safe.

If the problem isn’t related to internet upload bandwidth then I would recommend checking for a network issue. For example if you are using wifi test with an ethernet connection instead. You may also want to test on a DMZ port to avoid any firewall or QoS issues.

#3

Streaming speed is not the issue. Have switched from wifi to Ethernet. Also have a bit rate of only 1000. Have also had the same issue using my hotspot and other wifi from other buildings. What can be changed on the device?

#4

Can you tell me what the speedtest showed for your connection upload speed? Also, what do you currently have the bitrate on the Webcaster X2 set to?

#5

18 down 18 up Sorry for the delay been working and not able to stream. Just getting back to fixing this set up now.

#6

Hmm, if it isn’t network, or bandwidth related then I would recommend RMA’ing the unit. If you purchased it from a reseller you would want to contact them regarding this. If you purchased from us directly you can RMA the unit here: https://www.epiphan.com/support/rma-request/

#7

Friend, I know its too late to reply on this thread, But if you are still facing the issue of Error #2000 then I would recommend to check out this guide to resolve this issue.

#8

I was a very helpful guide. Do have any idea how to solve Spotify error code 3 coz I m trying to solve it for a long time and I haven’t succeeded in it yet.

#9

Unfortunately this is a community forum for Epiphan Video hardware devices, so we are unable to assist you with a Spotify platform issue.