Troubleshooting and support

Your LiveScrypt device comes with a one-year complimentary support plan starting one year from the original product shipment date. You can purchase a 2-year extended support plan from Epiphan Video for a total of three years of product support from the original product shipment date:

  • SupportPlan offers a 2-year support extension
  • SupportPlan+ offers a 2-year support extension plus remote troubleshooting support

For more information about service plans, see www.epiphan.com/supportplan.

Before you contact Epiphan support, check the troubleshooting topic:

To contact Epiphan support:

Remote troubleshooting support allows the Epiphan support team access to your LiveScrypt device to do things like reset lost admin passwords. No private information is sent to Epiphan maintenance servers during a remote session.