Troubleshooting Quick Reference
Use the follow quick reference table for help if you are experiencing problems or unexpected behavior from LiveScrypt.
Troubleshooting Quick Reference
| Problem | Action(s) to Resolve |
|---|---|
| No sound is coming from an audio source. |
Verify that you are using the correct audio input , see Audio inputs. OR Check if there are any bars registering audio in the audio meter, see Monitor audio. OR Check the touch screen interface for audio monitoring or use the 3.5 mm audio jack on the front of the LiveScrypt device to verify audio, see Monitor audio. |
| There's no audio from my SD SDI source. | Embedded audio from sd-SDI sources are not supported. Change your SDI source to use a different resolution up to 3G. |
| I can't hear the audio in my headphones. |
This might be a gain issue due to the type of audio source you're using. See Adjust audio gain for recommended gain to add for various types of audio sources. |
| The attached monitor is not recognized. | Legacy Ubuntu systems have poor support for HDMI 2.0 and don't recognize a monitor being plugged into the LiveScrypt device. Try plugging the monitor into the device before you turn the LiveScrypt device on. |
| There's noticeable delay in the headphones. | It's normal for there to be a slight delay due to the audio signal being processed by the LiveScrypt device. |
| LiveScrypt doesn't boot up when powered on. | Confirm that the power cable is connected to a working power source. If LiveScrypt is still not powering up, remove any HDMI cables connected to the output ports and try again. If you're still unable to power up, contact Epiphan support. |
| System is not starting up correctly. | Ensure there are no USB sticks inserted into the USB ports during power up. They may be conflicting with the internal hard drive, causing an unexpected behavior. |
