Webcaster X2 "device is offline" but is online


Our Webcaster X2 works well, streaming to Youtube. However, today, we started seeing “device is offline” messages. They would appear every few minutes, last a few minutes, and then the message would go away. During the entire time, the Webcaster was successfully streaming (we were watching it on Youtube and there were no interruptions in the stream). How do we fix this?


I am having the same thing streaming to Facebook. Before I go live, the “Device is Offline” message pops up every few minutes, sometimes lasting a few minutes, sometimes just a few seconds. Going live had the same experience. No drop in the stream, just the notification coming up that the Device was offline. Is there a firmware update available to correct this? Not good for my blood pressure!


I am having the same problem…“Device is offline” display at random but the streaming is good!