We have been sending a test stream to Facebook Live from the X2 for several months and today we went live on Live. Overall it was a good experience, but I have been fighting a couple of anomalies with the X2.
- Device goes offline - this usually happens for a couple of seconds and then we are reconnected, but today during the Live session, we disconnected once for around 10 seconds which made me nervous. I have tried several things to resolve this. We have run a new dedicated cat5e cable between the encoder and the network switch. I have assigned a static ip address to the encoder. From a workstation on the same network, I am pinging both the encoder and the Google DNS (126.96.36.199) and I never drop a ping to either. I would have expected to drop pings to the encoder when it goes ‘offline’.
- Insufficient bandwidth - a couple of times today and during our test last week we received ‘insufficient bandwidth’ messages during the service. I have the stream set to 2Mbps. We have a 1Gbps up / 1 Gbps down connection and there were 13 people on campus today. I can get with the ISP to see if they show any spike in usage during our service.
Any thoughts on these 2 issues?