Input/output Error streaming to YouTube


#1

Hi

I’ve got a Pearl Mini on loan to try out in my classroom. I’m trying to get it to stream from my basement office. I’ve set-up YouTube and copied/pasted the parameters from the YouTube “Ingestion” settings to the Mini. When I click “Start” I get an “Input/output error” … which unfortunately gives me no other information. A post here in the community forum from December indicated it was a LAN / internet issue, but provided no other details. I’ve attached a screen grab from the Pearl Mini set-up. Any and all ideas welcome. Thanks,


#2

Input/Output error is indeed an internet/firewall issue. I would recommend starting troubleshooting here by going to the Network page of the Pearl, and performing a ping to a.rtmp.youtube.com. If this is unsuccessful try a ping to 173.194.131.73. If the ping to the IP works but the address does not this is a DNS resolution issue, to fix this set the Pearl to a static IP and try using the Google DNS of 8.8.8.8


#3

Thanks for the tips. I was able to ping to the rtmp server. When I initially set up the Pearl I was using a static IP. Today I set it up with DHCP so I’m thinking maybe the Hitron/Rogers gear didn’t like the static IP and blocked the device. There was nothing on Hitron in terms of firewall, but that was good to check.


#4

Glad to hear you resolved it with by setting it to DHCP! If anything else comes up let us know