we use the Pearl 2 in our streaming studio as an encoder for RTMP and SRT streams. This has worked extremely reliably so far and never caused any problems. However, recently we have not been able to establish SRT connections. No traceable changes were made to the settings and we are using the same hosting provider as usual.
We mainly use the German provider 3Q. For testing purposes, we also tried Wowza, but unfortunately no connection is possible here either.
Typical error messages: High packet loss; Frequent reconnections, Time out.
Interestingly, Wowza shows that a connection attempt has been made, but it aborts immediately.
Unfortunately, neither an software update nor a factory reset helped.
The error cannot be assigned to the network either, as a vmix system on the same network can establish successful and reliable connections.
RTMP streams are working fine.
Does anyone have similar experiences/problems or a possible solution for us?
Any support would be greatly appreciated.
thanks to all