since 3 days we are getting an Error Code while streaming to different plattforms (Restream, Youtube, Facebook, Kaltura):
Reconnection 1 Error Code 1006 Close_Abnormal
We get this code on the Dashboard view at irregular timings.
In the Setup/Streaming-Page we get no notification of an error.
The stream itself is delivered without any problem and works fine on all plattforms.
Can you send us some screen shots of the error when it appears?
If you send it over email to info@epiphan.com could you also send us the logs from the unit and the date/time the error occurs?
Unfortunately attachments will not include. As previously request by George, please email info@epiphan.com with a description of the problem and include any relevant attachments
The original issue was an encoding pipeline crash. This could be encoding settings related, the configuration on your Pearl, or hardware related. Please send us an email at info@epiphan.com with the permanent logs of your device, provide a date/time of this occurrence as well as a configuration preset without System, Network or AV Studio settings enabled in the config. We’ll be happy to investigate this further
We tried to increase the data-rate of our encoding settings, but the erred ist still there. So far our streams are delivered without problems to all platforms. We only see the error on the multiview screen in the Browser.