Getting black screen flashings after updating firmware 4.8.0


#1

After updating the firmware for two pearl 2, I see screen flashing on Epiphan Live dashboard for both devices, while recording is fine. See a GIF screen link. Please advise me how to fix that. Thanks!


#2

Hello,

This issue could be related to browser caching, try clearing the cached images and files from the browser history for all time. If that doesn’t work, you could try a different browser, we recommend Google Chrome.

Best,

  • Adam

#3

That resolves! I was not thinking of that as the devices are new to me now. Thank you, Adam.