It’s possible this could be an issue related to your Youtube account. I an unable to reproduce the issue with our Webcaster X2 in support.
The Webcaster X2 is actively streaming to my Youtube account, actively listing that I am the one live viewer watching. Everytime I leave and return to the Youtube stream the viewer count increases but the “live viewers” remains 1.
I would recommend repairing your Webcaster X2 to Youtube from scratch and trying again. If the issue persists I would recommend reaching out to Youtube to investigate your account.
To remove the pairing completely:
In the top right corner click on your account Icon
Click on Google Account
Under “sign-in & security” click on “Apps with account access”
On the right-hand side there is a box with “Apps with Access to your account.”
Click on “Manage APPS”
Click on Epiphan Webcaster and click on “REMOVE ACCESS”.
This will completely remove permissions to your account. You can now pair your device from new factory setting