Troubleshooting

Pearl devices have easy-to-use diagnostic tools to test connectivity status, check upload/download bandwidth, traceroute, and more to help you troubleshoot your Pearl device. You can also fine tune channel settings such as frame rate, resolution and bitrate to ensure optimal use of resources while streaming a quality video and fine tune the video input sources.

Topics include:

• Diagnostic tools
• Run diagnostic tests using the Admin panel
• Run diagnostic tests using the device screen
• Troubleshooting Quick Reference
• Remove black bars (matte) from the video
• Use a specific EDID for the video input port
• Unstretch the output video
• Remove the combing effect on images

It's good practice to backup your configuration settings so that you can revert back to a good configuration if the changes you made are not desirable, see Configuration presets .

If your problems persist, there are more resources, including contact information, at Epiphan Support.