Run diagnostic tests using the touchscreen

You can access useful diagnostic tools from the touch screen when you tap Settings > Network and select Connectivity Status. And more diagnostic tools are found on the second page under Network Tools.

Available diagnostic tools:

  • Connectivity status: Display the status of critical network connections and features like 802.1x, see Run diagnostic tests using the touchscreen.
  • Ping: Test if Pearl-2 can reach a specified destination server on the network. Not all networks support ping.
  • Trace route: Trace the route that packet traffic takes to get from Pearl-2 to a specified destination server on the network. Not all networks support traceroute.
  • Bandwidth test: Display the available upload and download bandwidth speed in Mbps up to a maximum bandwidth of 1000 Mbps.
  • Domain name resolution: Confirm that Pearl-2 can resolve a Fully Qualified Domain Name (FQDN) using the DNS server that is configured for Pearl-2.
  • Probe: Check if Pearl-2 can establish communication to a specific port on a network host using a network protocol that you specify. Supported network protocols are: TCP, HTTP, HTTPS, RTSP, RTMP, and RTMPS.

To troubleshoot networking issues yourself, try to ping the IP address of your Pearl-2 or do a traceroute to a server such as 8.8.8.8. If you are unable to resolve your networking issues, contact your network administrator and provide them the IP address and MAC address of your Pearl-2 or contact Epiphan support.

For more information about diagnostic tools and test results, see Diagnostic tools.

Run diagnostics using the touch screen

  1. Tap the gear icon to open the System settings screen. If the control icons aren't showing, tap anywhere on the touch screen.
  2. Tap Network. The Network settings page opens.

  3. To run the connectivity status diagnostics, tap Connectivity status and then tap Start on the Connectivity status screen.
  4. To run other diagnostic tools, tap the chevron icon in the bottom right of the screen to go to the second page of network options, and then tap Network Tools.

  5. Do one of the following:
    1. If Ping is selected, enter the destination server IP address or domain name in the empty field.
    2. If Trace route is selected, enter the destination server IP address or domain name to routetrace in the empty field.
    3. If Bandwidth test is selected, the measured upload and download bandwidth displays after you click Start.
    4. If Domain name resolution is selected, enter the IP address or server name to resolve in the empty field.
    5. If Probe is selected, choose the transport protocol from the drop-down menu and then enter the destination server IP address or server name along with the port in the empty field. For example, enter: 10.100.10.1:1234 or domain.example.com:1234
  6. Tap Start.