Diagnostic tools
Diagnostic tools are available to help you troubleshoot your Pearl-2 setup and network connection. You can run them from the touch screen on Pearl-2 or using the Admin panel.
Available diagnostic tools:
- Connectivity status: Display the status of critical network connections and features like 802.1x, see Connectivity status results.
- Ping: Test if Pearl-2 can reach a specified destination server on the network. Not all networks support ping.
- Trace route: Trace the route that packet traffic takes to get from Pearl-2 to a specified destination server on the network. Not all networks support traceroute.
- Bandwidth test: Display the available upload and download bandwidth speed in Mbps.
- Domain name resolution: Confirm that the domain name of the DNS server configured on Pearl-2 is resolvable.
- Probe: Check if a network port is open on the network side.
Using the Admin UI, diagnostic tools are accessed from the Configuration menu when you select Network. To learn how, see Run diagnostic tests using the Admin panel.
Using the touch screen, the diagnostic tools are accessed when you tap Settings > Network and select Connectivity Status. More diagnostic tools are found on the second page under Network Tools. To learn how, see Run diagnostic tests using the touchscreen.
The following table describes what the colored icons in the results indicate.
Diagnostic test result icons
| Icon | Description |
|---|---|
|
|
The diagnostic test result is okay. This can also mean that a specific feature is enabled on Pearl-2. |
|
The feature or option is disabled on Pearl-2. |
|
The diagnostic test result is not okay. An error was detected. |
Connectivity status results
The following table describes the Connectivity status diagnostics results shown on the
Connectivity status diagnostics results
| Diagnostic | Description |
|---|---|
|
Ethernet cable |
Check if an Ethernet cable is detected and connected to the LAN. |
| 802.1x |
Report the status of 802.1x negotiation and if the feature is disabled on Pearl-2. Status results include: disabled, authenticated, in progress, and failed. |
| DNS |
Check if Pearl-2 can resolve host names with their associated IP address using the DNS server that is configured for Pearl-2. For information about setting a DNS server IP address for Pearl-2, see Configure a static IP address. |
|
Captive portal |
Check for connectivity issues caused by a Captive portal. An okay result can indicate several conditions:
|
| Internet | Check if Pearl-2 is connected to the Internet by sending a ping to IP address 8.8.8.8 on the Internet. |
| HTTP (port 80) | Check if traffic can be sent and received over the network using HTTP port 80. |
| HTTPS (port 443) | Check if traffic can be sent and received over the network using HTTPS port 443. |
| Support server | Check if the connection to the Epiphan support server is enabled and if enabled, confirm that Pearl-2 can establish communication with the server. A successful connection is required to use the Epiphan Cloud remote login feature. |
| Epiphan Cloud™ | Check if the Epiphan Cloud remote management feature is disabled on Pearl-2 and if Pearl-2 can successfully connect to Epiphan Cloud. |
| Public IP | Display the public IP address of this Pearl-2. Knowing the public IP address is useful when configuring SRT on Pearl-2, especially if Pearl-2 is behind a NAT on the network. An empty result means the IP address was not reported. |
When you run Connectivity status diagnostics using the Admin panel, additional networking information about Pearl-2 is displayed.
- MAC address
- IP address
- Network mask
- Default gateway
- DNS servers
- mDNS
