Known Issues

List of known issues for the EC20 and workarounds where available.

All settings on the Video tab reset to defaults when applying a firmware update: The only workaround is to take note of your settings before updating the firmware, and then reapplying them afterward.

When changing the microphone connection type, the EC20 may reboot: There is currently no workaround for this behavior, avoid modifying microphone settings during active productions.

If a 3.5mm audio device is connected to the EC20 it will use that connection even if Dante is selected as the Input type in the web interface: Currently, the only workaround is to disconnect the 3.5mm device if Dante audio is the desired input type.

RTMP streaming out from the EC20 does not work if the USB 3.0 output is connected: This is expected behavior, it is not possible to send out an RTMP stream while the USB 3.0 output is in use. The workaround is to disconnect the USB 3.0 output.

The EC20 web interface 'Live View' freezes after some time: Periodically, the 'Live View' will freeze when viewed in a browser. The only workaround currently is to refresh the browser page.

Only Preset 1 is applied when Tracking Mode is enabled:This is expected behavior, many presets can be saved, but only Preset 1 is ever applied when tracking is enabled.

The "Factory Default" button does not completely reset the EC20:This is expected, currently the 'Factory Default' button does not reset anything related to Panopto. The current recommendation if resetting the unit is to reset the Panopto settings on the Panopto page, and then press the 'Factory Default' button.

The EC20 does not support every audio bitrate Panopto supports:This is expected, currently the EC20 only supports 96 kbps and 128 kbps.

There is no audio histogram when looking at the preview of the EC20 in Panopto's Remote Recorders interface or Epiphan Edge:This is currently expected behavior as these audio histograms are not supported. There is no currently no workaround.

When viewing an EC20 in Panopto's Remote Recorders interface the Machine IP Address field is blank: This is a known issue with the current Panopto integration, there is currently no workaround.

When sending interlaced video from the EC20 to any Pearl device No Signal is seen.: Currently only workaround is switching to a progressive signal.

Artifacts in OSD Setup Menu after changing settings with remote: In some cases after making changes with the remote control visual artifacts will appear on the screen. Current workaround is pressing the Menu button on the remote and then selecting the [Menu] Exit option.

Time of Flight (ToF) is not currently enabled: No workaround currently.