Quickstart, or deep dive, our user guide has got you covered.
How can I purchase LiveScrypt?
You can order the LiveScrypt hardware from any of our channel partners. Use our handy dealer locator to find a dealer nearest to you.
When you first get LiveScrypt you must pair it with AV Studio and enter a valid credit card (which will be charged monthly for the per-hour usage that the system is operated for).
Note that once LiveScrypt is paired to AV Studios you do not need AV Studios to operate LiveScrypt. However, if you want access to changing the URL that the transcription is streamed to, or to download the .txt or .srt transcription files, you must do that through AV Studio.
Is LiveScrypt a video encoder?
No, LiveScrypt is not a video encoder. LiveScrypt is a dedicated automatic transcription device powered by advanced speech recognition technology. While video inputs can be used (such as HDMI, SDI, and USB/UVC), LiveScrypt extracts only the embedded audio signal.
How does LiveScrypt work?
Audio sources are connected directly to the LiveScrypt device, which sends a single, combined mono audio signal to the cloud for transcription. The transcribed text is output to your in-room display (using the HDMI output port) and streamed so that the transcription can be viewed using personal smart devices over the internet. After the event ends. you can download a .TXT or .SRT file from AV Studio.
Do I need to use AV Studio when using LiveScrypt?
The LiveScrypt device must be paired with AV Studio and transcription services enabled. A valid credit card is needed to set up the service. Once LiveScrypt is paired, you do not need AV Studio to operate LiveScrypt. Simply tap the green Start button in the top left corner using the LiveScrypt touch screen to start the transcription. Transcription shows up on the touch screen, monitor connected to the HDMI output port on the device, and on the web interface.
If you want to change the URL that the transcription is streamed to, or to download the .TXT or .SRT transcription files, you can do that from AV Studio.
What happens to the transcriptions following an event?
You can download text and / or SRT files of the transcription following an event from AV Studio.
How many languages can LiveScrypt transcribe?
LiveScrypt can currently transcribe more than 30 languages/variants with more coming!
The list of transcribed languages (as of April 15, 2020) includes:
1. English (US)
2. English (UK)
3. Spanish (Spain)
4. Spanish (United States)
5. French (France)
6. French (Canada)
21. Portuguese (Brazil)
22. Portuguese (Portugal)
30. Chinese, Mandarin
31. Chinese, Mandarin (Traditional, Taiwan)
32. Chinese, Cantonese (Traditional, Hong Kong)
33. Chinese, Mandarin (Simplified, Hong Kong)
Note that this list includes both languages and variants, such as English (US) and English (UK), as there are spelling differences for certain words.
How does the per-hour transcription fee work?
On the same day per month that the credit card was entered into AV Studio, Epiphan Video will put a charge on the credit card based on the amount of time that LiveScrypt was used. The system will not charge for the first 5 minutes of use. This allows for the system to be tested quickly to make sure that it is working properly (good audio input, connection to the Internet, etc), or to let the operator start the transcription a few minutes before the live event begins to ensure that the start is not missed.
Afterwards, the solution will apply a US$10/hour for each hour, or fraction-the-of, of use. For example, a 50 minute transcription will cost US$10, while a 75 minute transcription will cost US$20.
If the system is not used there is no fee charged.
I left my LiveScrypt on and transcribing after leaving the room, will I get a massive bill?
LiveScrypt will automatically stop transcribing after 8 hours of continuous operation to prevent this from happening. So at worst, there would be a US$80 fee associated with accidentally leaving the system operational.
What does the “Firmware update” message in the top right corner of LiveScrypt mean?
Updates to LiveScrypt are pushed to the hardware on an “as needed” basis to add new features and fix possible bugs. Once the update has been sent to the device, restarting it will apply the changes so that the system will always be on the latest and most stable version.
Can I control LiveScrypt remotely or do I have to be in the room to start the transcription?
There are three ways to start LiveScrypt:
- Tap the Start button on the hardware
- Access the web-UI, which is a replication of the front screen of the LiveScrypt hardware
- Log into AV Studios and begin the transcription from there