We have a fairly new Webcaster X2, bought about 3 months ago. I just tried to use it for the first time in several weeks, and noticed that (1) it repeatedly loses the HDMI input from the camera, even though the camera is obviously sending video, (2) goes offline, and (3) when online, frequently puts up an “Insufficient bandwidth” message despite 1 Gbps internal Ethernet connections and a symmetrical 1 Gbps external connection that is never saturated in the up direction. We are sending to a YouTube channel.
The device gets quite hot during use. Is there a chance that the hardware is defective? Is there a a way to run diagnostics on the hardware?