Unit freezes while Booting


I just purchased a new Webcaster x2, when connecting it continually shows “booting” and the on screen logo flashed on and off. Any advice? thanks



Sorry to hear about this! In this case the unit has some sort of failure preventing it from booting up. You will need to get a replacement unit. If you purchased from us directly you can file for an RMA here: https://www.epiphan.com/support/rma-request/ Otherwise please contact the reseller to get a replacement from them.