Unit freezes while Booting


#1

I just purchased a new Webcaster x2, when connecting it continually shows “booting” and the on screen logo flashed on and off. Any advice? thanks


#2

Hello,

Sorry to hear about this! In this case the unit has some sort of failure preventing it from booting up. You will need to get a replacement unit. If you purchased from us directly you can file for an RMA here: https://www.epiphan.com/support/rma-request/ Otherwise please contact the reseller to get a replacement from them.