Pearl 2 SDI problem

sdi

#1

Hi there,
I ran into a problem with our brand new Pearl-2 Rackmount.
The image on the two SDI inputs have a periodic jump, link to video below.
I would like to know if that’s a software or hardware issue and most important, what can I do about it ?

Links illustrating the problem
https://player.vimeo.com/video/552300896
https://player.vimeo.com/video/552300853

note : First time I experienced this, I changed cables and it was fine but back to office when testing, the problem persists event with cable change. This problem never occures in HDMI inputs
Thank you for your help


#2

Hello,

We have received your email on this matter and have opened a support ticket. We will be responding there to further troubleshoot this issue.

Thank you,

  • Adam