DVI2USB trouble locking to DVI video

Dear Epiphan support,

I’m having trouble locking to a DVI input video of resolution 800x480@60Hz.
Within capture software, video width is detected, but height and frame rate is switched around with distorted fragments of input video captured.

Would you have any suggestion on how to force video parameters for digital video input?

Video sent via DVI is digital.
Status led is switching between green (locking to video) and blue (video locked).
Drivers used and EDID files loaded are latest available from this site.
Video stream is correctly rendered on standard monitor supporting mentioned resolution.

Thanks
D.

Hi, I see you emailed us directly also, I will reply there as this may get a bit technical and in depth and that is the better place for such a conversation.