Recently, I posted about our new remote technical support project, which we’ve code-named Apollo. In the weeks since that post I’ve seen an enormous amount of interest in this new product and we’ve added many people to our eager group of beta customers.
Work is underway here in our offices, testing our alpha units with various types of hardware and different networking limitations. While our engineers concentrate on this flurry of activity, I wanted to take a moment to let you know how things are going. The best way to do so is to show you Apollo in action; so I’ve prepared a video to share with you a taste of this evolution in remote support.
In the video, you’ll see Apollo working to remotely control and troubleshoot two types of machinery.
We currently have one of our alpha units hooked up to Pinball 2000. If you’d like to connect to Apollo from your location to see its responsiveness and picture clarity for yourself, let me know by writing me at firstname.lastname@example.org.
Want to be a beta customer?
Although we already have a tidy list of beta customers, we’re still interested in talking with people in unique environments or with particularly interesting remote support challenges. If you have a problem that urgently needs a remote support solution, drop me a note and I’ll see if we can add you to the beta list.
I look forward to your feedback. Leave a comment below or email me at email@example.com.