RMA Request

Customer Satisfaction

Epiphan prides itself in providing the highest level of quality and customer satisfaction.

If you purchased a product directly from Epiphan, and want to return the product under Epiphan’s return policy or warranty, please do the following:

  • Click here to see if the product you purchased is applicable for an RMA (Return Merchandise Authorization) based on Epiphan’s return policy and warranty information.
  • Next, complete this form to submit your RMA request.
  • If you’re returning multiple products, a separate RMA request must be completed for each product.

Once your RMA request is submitted:

  • You will receive an RMA tracking number, including instructions for the return of your Epiphan product.

If you purchased your product from an authorized Epiphan Partner, please contact the partner directly.

First Name:*

Last Name:*

Company Name:


Phone Number:

Address Line 1:*

Address Line 2:




Zip or Postal Code:

Serial Number:*

Invoice Number:*

Product Name:

Purchase Date:

Reason for Return:*

Detailed Problem Description:

Support Ticket Number (If available):

*Indicates Required Fields

 It is your responsibility to delete all data before shipping the product to Epiphan. Epiphan is not responsible for loss, recovery, or compromise of data that may exist on the returned product. You confirm that the product does not contain any illegal or confidential data.

Complete the CAPTCHA below to submit the application successfully.


The product may be returned to Epiphan only after you receive a notification and receipt of an RMA number. Products returned under an RMA will be at the Buyer’s risk and expense. Products returned without a valid RMA number will be sent back to the Buyer at Buyer’s risk and expense.