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Shipping Information. Shipping costs as calculated on Epiphan's website are based on Epiphan's current cost to ship products based on their estimated packaged shipping weight. Unless otherwise requested, shipping is done via Fedex Priority Overnight service in Canada and International Priority Service outside of North America. Shipping to the United States is dependent on the product purchased and is either Priority Overnight from our US distribution point or International Priority from our Canadian office. Shipping costs do not include local duties and taxes, if applicable. All Epiphan products are shipped excluding VAT.

Return Policies. End-user Customers who buy Epiphan's Frame-Grabber products (VGA2USB, DVI2USB and KVM2USB) directly from Epiphan may return them to Epiphan up to 30 days after you receive them for a refund of the product purchase price if already paid. You must prepay return shipping charges and insure the shipment or accept the risk of loss or damage during shipment and the refund credit will not include any shipping and handling charges shown on your invoice, and will be subject to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law.

Epiphan's VGA Recorder, VGA2WEB and VGA Printer families of products are not subject to the above 30 day return policy. These products are non-returnable and will only be replaced if they cannot be repaired under warranty.